At Thigazh Boutique, we are committed to ensuring that you are satisfied with your purchase. If for any reason you are not happy with your order, we provide a simple and transparent return and refund process.

Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.
• The item must be in its original packaging with tags attached.
• You must return the item within 7 days of receiving your order.
• Proof of purchase (e.g., receipt, order confirmation) must be provided.

Please note: Certain items are non-returnable and non-refundable, including:

• Items on sale or discounted promotions.
• Custom-made or personalized products.
• Gift cards or vouchers.

 

Return Process

To initiate a return, follow these simple steps:

1. Contact Us: Email our customer service at info@thigazhboutique.com  with your order details and reason for the return.
2. Return Instructions: We will provide you with detailed return instructions and the return shipping address.
3. Return Shipping: You are responsible for covering return shipping costs unless the item is defective or we made an error with your order.
4. Item Inspection: Once we receive your returned item, it will be inspected to ensure it meets the return conditions.
5. Refund Approval: After the inspection, we will notify you whether your return is approved or rejected.

 

Refund Process

If your return is approved, the refund will be processed in the following ways:

• Original Payment Method: Refunds will be issued to the original payment method (credit card, bank transfer, etc.).
• Refund Timeline: Refunds are usually processed within 5-7 business days after we receive your returned item.

Late or Missing Refunds:

• If you haven’t received your refund after 7 business days, please check with your bank or credit card provider as processing times may vary.
• If there is still no refund, please contact us at info@thigazhboutique.com.

 

Exchanges

If you received a damaged or defective product, you are eligible for an exchange. Please contact us within 7 days of receiving your order, and we will assist you with the exchange process. You can only exchange for the same product unless we are out of stock.

 

Non-Refundable Shipping

• Shipping costs for returned items are non-refundable unless the item was faulty or a mistake was made on our part.
• If your order qualified for free shipping and is later returned, the cost of the original shipping may be deducted from your refund.

 

Customs, Duties, and Taxes

For international orders, customs duties and taxes are non-refundable. These charges are the responsibility of the customer.

Contact Us

For any queries about your return or refund, please feel free to reach out:

• Email: info@thigazhboutique.com